PRIVACY POLICY

Last Updated: May 15, 2026

Ultra Pure Bioscience respects your privacy and is committed to protecting the personal information you provide when accessing our website, creating an account, placing an order, submitting a form, or contacting our customer support team.

Ultra Pure Bioscience sells research-based peptides only. All products offered on our website are intended strictly for research use only and are not intended for human consumption, animal consumption, medical use, diagnostic use, therapeutic use, or any other unauthorized purpose.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect your information.

By accessing or using this website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.

1. Information We Collect

We may collect personal and non-personal information from customers, visitors, and users of our website.

Personal Information You Provide

We may collect personal information when you:

  • Create an account
  • Place an order
  • Submit a contact form
  • Submit a refund, return, or support request
  • Subscribe to emails or updates
  • Contact us by email, phone, or website form

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Business or organization name, if provided
  • Order details
  • Account login details
  • Customer support messages
  • Refund or return request details

Payment Information

Payment information may be collected and processed by secure third-party payment providers.

Ultra Pure Bioscience does not store full credit card numbers or sensitive payment details on our website servers. Payment processing is handled through trusted third-party payment processors according to their own security and privacy policies.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visit
  • Referring website
  • Website usage activity
  • General location data based on IP address

This information helps us improve website performance, security, user experience, and marketing effectiveness.

2. Cookies & Tracking Technologies

Ultra Pure Bioscience may use cookies, tracking pixels, analytics tools, and similar technologies to improve website functionality and user experience.

Cookies may be used to:

  • Remember user preferences
  • Keep items in your cart
  • Maintain login sessions
  • Improve website speed and functionality
  • Analyze website traffic
  • Understand customer behavior
  • Measure marketing and advertising performance

You can disable cookies through your browser settings. However, disabling cookies may affect certain website features, including account login, checkout, cart functionality, and personalized website experience.

3. How We Use Your Information

Ultra Pure Bioscience may use collected information to:

  • Process and fulfill orders
  • Confirm payments
  • Ship products
  • Provide customer support
  • Respond to inquiries, refund requests, or return requests
  • Send order confirmations and updates
  • Improve website functionality and user experience
  • Prevent fraud, abuse, chargebacks, and unauthorized activity
  • Verify customer information when necessary
  • Maintain compliance with applicable laws and regulations
  • Send promotional emails or updates, where permitted
  • Improve products, services, website content, and marketing campaigns

We may also use non-personal, aggregated, or anonymized information for business, analytics, security, and website improvement purposes.

4. Research Use Only Compliance

Ultra Pure Bioscience sells products intended strictly for research use only.

Information provided by customers may be reviewed to help verify compliance with our Terms & Conditions, Research Use Only policy, order requirements, fraud prevention standards, and applicable legal obligations.

We reserve the right to refuse, cancel, delay, or review orders if we believe customer information is inaccurate, incomplete, suspicious, fraudulent, or inconsistent with our research-use-only requirements.

5. How We Share Your Information

Ultra Pure Bioscience does not sell, rent, or trade your personal information to unrelated third parties for their independent marketing purposes.

We may share information with trusted service providers only when necessary to operate our business and provide services to you, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Fraud prevention services
  • Customer support platforms
  • Marketing and advertising platforms
  • Legal, accounting, or compliance service providers

These third parties may only access information needed to perform services on our behalf.

We may also disclose personal information if required to do so by law, court order, legal process, government request, regulatory obligation, or when we believe disclosure is necessary to protect our rights, customers, business, website security, or legal interests.

6. Order Fulfillment & Shipping Providers

To process and deliver your order, we may share necessary information with shipping carriers and fulfillment partners, including your name, shipping address, phone number, email address, and order details.

Shipping providers may use this information to deliver packages, provide tracking updates, verify delivery, process customs documentation, or resolve delivery issues.

7. Email Communications

By placing an order, creating an account, submitting a form, or contacting Ultra Pure Bioscience, you may receive transactional emails related to your activity, including:

  • Order confirmations
  • Payment confirmations
  • Shipping updates
  • Customer service responses
  • Refund or return updates
  • Account notifications

If you subscribe to marketing emails, you may also receive promotional messages, product updates, offers, or company announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly. Transactional emails related to orders, accounts, or customer service may still be sent when necessary.

8. Data Protection & Security

Ultra Pure Bioscience takes reasonable physical, technical, and administrative measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Secure website connections
  • Payment processing through trusted providers
  • Limited access to customer data
  • Account login protection
  • Website monitoring and security tools
  • Data handling procedures

However, no method of internet transmission or electronic storage is completely secure. By using this website, you understand and accept that we cannot guarantee absolute security of information transmitted online.

9. Your Account Information

If you create an account on our website, you may be able to access, update, or correct certain personal information by logging into your account.

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

If you believe your account has been accessed without authorization, please contact us immediately.

10. Data Retention

Ultra Pure Bioscience may retain customer information for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal, tax, accounting, and regulatory obligations
  • Prevent fraud or abuse
  • Resolve disputes
  • Enforce our policies and agreements

When personal information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, shipping providers, or other external resources.

Ultra Pure Bioscience is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of any third-party websites or services they interact with.

12. International Users

If you access our website from outside the country where our business or servers are located, you understand that your information may be transferred, stored, and processed in other jurisdictions.

By using this website or placing an order, you consent to the transfer and processing of your information according to this Privacy Policy and applicable law.

13. Business Transfers

If Ultra Pure Bioscience is involved in a merger, acquisition, business sale, asset transfer, restructuring, or similar transaction, customer information may be transferred as part of that business transaction.

Any transferred information will remain subject to this Privacy Policy unless otherwise updated or disclosed.

14. Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of marketing emails
  • Request information about how your data is used
  • Withdraw certain consent where applicable

To make a privacy-related request, please contact us using the information below.

15. Changes to This Privacy Policy

Ultra Pure Bioscience reserves the right to update, modify, or replace this Privacy Policy at any time.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted means you accept the updated Privacy Policy.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Ultra Pure Bioscience
Email: info@upbioscience.com
Phone: +1 (905) 260-4580